Unlike most trophy companies, we do not sell ready made, cookie cutter, trophies. All of our orders are custom built after you tell us what you want. We have many sample pictures on our website to help get your creative juices flowing, from there what you get is up to you. Browse our site to get ideas, then tell us what you want us to build. You can buy any combination of trophies, all in the types, heights, styles, and colors that will fit your event and budget the best. Once you have an idea which awards you would like to use, the next important step to realize is that all of our awards are custom engraved with any information and graphics. You will NOT be charged more regardless of the amount of information that you would like on each plate.
We know order custom awards can be a confusing experience and if you feel more comfortable talking with us over just phone feel free to give us a call, that’s why we’re here!
Payment Options: All orders can be paid with VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS and PayPal at the time of order. If you need to pay with a check you may, however, we will not start on your order until the check is received and the check must clear our bank before your order will ship. If you order ahead of our policy turn around time you will be allowed to send cashiers check or money order. Be aware that mailing your payment will require extra time as we can not start on your order until we have deposited your payment. If a price is listed incorrectly, you will be advised of the actual price when placing your order.
Shipping less than bulk order: All of our extremely low prices are set with large volume orders in mind, therefore, these prices only apply to orders of $300.00 or more. If your order totals less than $300.00 you will be a minimal amount for shipping.
Example #1: Your order totals $000.01-100.00, you will be charged a $40.00 for shipping.
Example #2: Your order totals $100.01-200.00, you will be charged a $35.00 for shipping.
Example #3: Your order totals $200.01-$300.00, you will be charged a $30.00 for shipping.
Example #4: Your order totals $300.00+, FREE SHIPPING!
Order Additions: With all orders placed you will be allowed to place one add on order without incurring any penalties or fees. This will allow you to add on items that were left out and will also help those of you who have last minute registrations. If shipping other than UPS ground is required in order for you to receive the items on time then you will be required to pay the additional shipping. After one adds on to an existing order any other additions to that order will be charged a $30.00 processing fee (unless the additions total more than $300.00)
Delinquent Payments – All bad checks will be assessed a $30.00 recovery fee. If for some reason all methods of payment fail you will be charged 18% annually until the debt is paid.
Turnaround Time – All Orders WILL leave our shop within 6 business days. To determine the exact time of shipment to your location click on this LINK. In many cases, we can do an order in less time but if you place your order late we may turn it down if we do not feel that we can complete the order on time. It is always in your best interest to order early because if there is anything incorrect about your order, and we have enough time, we will always do what we can to fix the problem.
We Love Rush Orders – If we decide to accept an order within less than 6 business days plus shipping time, that order will be charged a “Rush Order Fee”. This fee will consist of (4% or $30.00) Which ever is greater.
Excessive Data Entry – In most cases all art work and engraved information is FREE however if you do not provide us with information in an approved format and excessive data entry or art work is required there will be a $50.00 Excessive Data Entry Fee. This fee can be easily avoided, ask us in what format your information and art should be provided. When providing name and class information it is your responsibility to list all information clearly and in an electronic format.
Shipping – All orders are shipped FREE via UPS for continental United States. For Alaska, Hawaii, other parts of the world you need a shipping quote. Every trophy will be wrapped in bubble paper, all voids will be filled with high-quality craft paper, and every box will be made of double lined heavy-duty cardboard this ensures you that every order will be packed using the best materials possible and keeps breakage to an absolute minimum. Our boxes will hold 4 championship trophies, or from 8 to 20 standard trophies. At the time that your order leaves our shop, you will receive a tracking number from the automated system at UPS. You may follow this link to log into the UPS web site and enter your tracking number to follow the progress of your shipment. It is your responsibility as the customer to track your order and inform Race Rewards if there is a problem with its delivery. If we do not hear from you, Race Rewards will conclude that the order arrived as scheduled.
Shipping Damage – Although most orders arrive unhurt, breakage can occur when awards are being delivered. Unpack all boxes upon receipt to inspect for damage. With every order we send along a few extra parts, make sure you look through all the packing material before discarding. Please contact us immediately regarding any breakage, and if you do not already have the necessary parts we will get replacement parts to you right away. We will pay for standard UPS ground shipping on replacement parts, if you are short on time and need parts rushed out you will be required to pay the extra freight, (A good reason to order early). If for some reason there is a box with extensive damage, make sure that you keep that box, packing material, and all damaged parts, as we will be eligible for a refund from UPS. UPS will want to stop and pick up the damaged materials. If you do not keep the damaged boxes and items you may not be eligible for free replacement.
Returns/Refunds/Credits – No products may be returned without prior approval from our customer service department. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund/credit consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion by the customer. Please contact us to discuss this on a case-by-case basis.
You can freely access much of our website without providing any personal information. However, certain functions of our website, for example purchasing products, entering contests, filling out surveys, and receiving newsletters, emails or other promotional information from us, require that you submit some personal information. We do not collect any personal information without your knowledge! We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience.
Questions regarding this Policy should be directed to email@example.com or may also be contacted directly at the following address:
1300 Susan Drive
Marshall, MN 56258
What information does Race Rewards Online Catalog collect from you? In order to better provide you with numerous products and services, our Online Catalog collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product, register for a Wish List, enter contests or sweepstakes, fill out surveys, send us feedback and send us mailings. For example, this information might include but is not limited to your name, billing address, shipping address, telephone number, email address, credit card or other payment information, and product details. With this information, Race Rewards Online Catalog can fill your orders and better provide you with personalized services.
If you visit the Race Reward website or one of the sites available through a link on our site, the site holders will independently collect, use and share your personal information in accordance with their own privacy policies. If you have questions about their information practices, please read their privacy policies. Race Rewards is not responsible for any information these third parties share.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the website’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide Race Rewards Online Catalog visitors with a superior customized online experience. We use customer contact information to fill orders, contact purchasers to inform them of their order status, send promotional information, enhance the operation of our site, and to administer our systems through any other means deemed to improve the customer’s experience.
We review the actions of the Race Rewards Online Catalog visitors on an aggregate basis to determine customers’ preferences. Our Online Catalog also does research on visitor demographics, interests, and pages viewed based on the information provided to us during ordering, through a promotion, from our server log files, and from contests, drawings or surveys. We use resources such as, but not limited to MailChimp and Google Analytics to provide us with the most reliable information. We will use this data to tailor the visitor’s experience at our site, improve our marketing and promotional efforts, statistically analyze site use, improve our product offerings, and to customize our site’s content, layout, and services.
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that the personally identifiable information we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Inadvertent disclosures may result, for example, when third parties misrepresent their identities in asking the site for access to personally identifiable information about themselves for purposes of correcting possible factual errors in the data.
We gather information in the following ways:
We collect IP addresses for the purposes of system administration, to gather broad demographic information, to report Non-Personally Identifiable Information to Race Rewards, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor’s computer is enabled for Java or cookies, the visitor’s browser language, applications and plug-ins, and any search terms entered on our site.
When you order from Race Rewrds Online Catalog, we collect personally identifiable information from you. If you order one of our products, we will collect and maintain your name, email address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use.
Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and email address in order to administer the contest, to send you promotional emails, to notify winners and to make the winners’ list publicly available pursuant to certain states’ laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you may be required to submit an Affidavit of Eligibility and/or a Winner’s Release, for us to ensure that you are eligible to receive the prize according to the Contest Rules.
Newsletters & Promotional Emails
We offer free newsletters and promotional emails as a service to our customers. We will send you newsletters and emails periodically listing current specials and deals. To stop receiving our newsletter, send an email to us at firstname.lastname@example.org or click the “unsubscribe” button at the bottom of the email.
Contact Information and Third Party Data
If you contact Race Rewards Online Catalog or our customer service representatives by telephone, email or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, email address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.
We also track customers’ traffic patterns throughout their online session, including which pages, information and advertisements a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.
We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.
Race Rewards Online Catalog may use Google Analytics, and other remarketing tools to advertise to customers across the web. Race Rewards Online Catalog places a cookie on your browser, which can be identified by Google in order to show you an ad on a 3rd party website. This allows users to see ads that are likely to be more relevant to them and their interests. You may opt out of this kind of ad personalization by visiting Google’s opt out page. If you are concerned about 3rd party cookies placed on your browser by other networks, you should visit the Network Advertising Initiative opt-out page. Opting out of ad personalization will not eliminate ads from appearing, but will prevent websites, like Race Rewards Online Catalog, from remarketing ads that may be relevant to their customers.
We may use action tags in the operation of our site. An action tag is a method used to track responses or actions by customers who view certain information on our site. Action tags are images embedded in a website page that are used to transparently collect information. Our content servers may use action tags to count the number of times that visitors click on a particular page section or visit the pages of our site. Without collecting any personally identifiable information, they we use that action tag data to tell us which are the most effective sections of our sites.
Email Distributor’s Use of Action Tags: Our third-party email distributor may use action tags. They may, for example, keep track of when a promotional email is opened and provide Race Rewards Online Catalog with ongoing aggregated reports of how many customers have responded.
On occasion, unaffiliated third parties will “frame” Race Rewards Online Catalog in an effort to collect customer information. To ensure your privacy, make sure that your order originates from Race Rewards Online Catalog. Race Rewards is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.
With whom do we share your information?
Fulfillment: The information collected by Race Rewards Online Catalog is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to Race Rewards Inc., and subsidiaries and related entities at Race Rewards discretion. Additionally, we will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional emails to you from Race Rewards Online Catalog. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.
Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may provide Non-Personally Identifiable Information about our customers’ sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of Race Rewards Online Catalog, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
Compliance with Service of Process or Law Enforcement: Occasionally Race Rewards Online Catalog may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. Race Rewards Online Catalog fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
What are your choices regarding collection, use, and distribution of your information?
Email: We may from time to time send you email or other communications regarding current promotions, specials and new additions to the Race Rewards Online Catalog site. You may “opt-out,” or unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us, or by sending an email to email@example.com. After doing so, Race Rewards Online Catalog users will not receive future communications or mailings unless they opt-in, open a new account or enter a contest.
Cookies: You may also set your browser so that it will not accept “cookies” to prevent assignment of a unique identifier; however, you will be unable to shop on our site if you do so.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
A special note about children’s privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that the minor has disclosed personally identifiable information to us, please contact us at firstname.lastname@example.org so that we may delete the minor’s information.
You should carefully review privacy policies of Race Rewards and any third party sites accessible from Race Rewards Online Catalog.
Contacting Race Rewards Online Catalog about privacy questions or concerns
1300 Susan Drive
Marshall, MN 56258
You may also contact us by email at email@example.com
TEAM RACE REWARDS